Refund Policy

Refund Policy

Last Updated: July 13, 2026

At iTAOSTAR, customer satisfaction is our priority. We stand behind the quality of our inflatable paddle boards and accessories. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns within 30 days of delivery for eligible products.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must include all original packaging, accessories, manuals, and included items.

  • The customer must provide proof of purchase.

  • The product must not show signs of use, damage, or modification.

For safety and hygiene reasons, products that have been used on the water, inflated, damaged, or altered may not be eligible for a refund.

2. Product Inspection Before Return Approval

Before approving a return, iTAOSTAR may request:

  • Photos or videos showing the condition of the product.

  • Details regarding the reason for the return.

  • Order information for verification.

This helps us ensure a smooth and efficient return process.

3. Return Shipping Costs

Customer-Initiated Returns

If you return an item due to personal preference, incorrect purchase, change of mind, or other non-product-related reasons:

  • The customer is responsible for return shipping costs.

  • Original shipping fees are non-refundable.

  • Any return shipping charges will be deducted from the refund if applicable.

Defective or Damaged Products

If your product arrives damaged, defective, or has a manufacturing issue, please contact us within 30 days of delivery.

iTAOSTAR will review the issue and may provide:

  • Replacement parts;

  • Product replacement;

  • Repair solutions;

  • A full or partial refund when applicable.

4. Manufacturer Warranty

We provide manufacturer warranty coverage for our products:

Inflatable Paddle Boards

All iTAOSTAR inflatable paddle boards include a 3-year manufacturer warranty covering manufacturing defects in materials and workmanship.

Accessories

iTAOSTAR accessories include a 1-year manufacturer warranty covering manufacturing defects.

The warranty does not cover:

  • Damage caused by misuse, accidents, improper storage, or incorrect operation.

  • Normal wear and tear.

  • Damage caused by sharp objects, excessive pressure, or environmental factors.

  • Unauthorized repairs or modifications.

5. Warranty Claims

To request warranty service, please contact our customer support team with:

  • Order number;

  • Product name;

  • Description of the issue;

  • Photos or videos showing the problem.

Our support team will evaluate your request and provide the best available solution.

6. Refund Processing

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Please allow several business days for your payment provider to complete the transaction.

Processing times may vary depending on your bank or payment provider.

7. Exchanges

If you receive a defective or damaged product, we may offer a replacement instead of a refund depending on the situation.

Please contact us before sending any product back.

8. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to improper use.

  • Products without original components or packaging.

  • Used products that have been used in water activities.

  • Clearance or final sale items (unless required by applicable law).

9. Contact Us

If you have any questions regarding returns, refunds, or warranty claims, please contact our customer support team.

Email: support@itaostar.com

We appreciate your trust in iTAOSTAR and are committed to providing reliable products and excellent customer service.